Junior Customer Services Associate

Job description / Role

The Junior Customer Experience Associate - Shared Services is responsible for fulfilling customer requirements and answering their inquiries on a timely manner

Key Accountabilities
- Take messages from callers, provide them with requested information, and direct them to appropriate personnel when needed.
- Respond to customers request through online chats and emails, calls and whatsapp. Incidents should be escalated to the Customer Experience Department
- Follow up on customers inquiries/complaints to enhance business performance
- Receive customers complaints, keep a detailed log of all cases, record actions taken on the system and share highlighted issues with the relevant parties to decide on preventive actions to be taken accordingly.
- Coordinate with Shop Managers, Customer Experience department, and suppliers on complaints

Requirements

Qualifications, Experience, Knowledge
- Bachelor’s degree /Technical Degree
- Proficiency in MS Office
- Fluency in English and Arabic

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.