Job closed
Ref: HP048-1352
Job description / Role
Department: Retail banking Operations
Grade: Fixed term Worker /Direct Contractor
Reports To: Head of Retail Ops-Account Services
Job Purpose
* To support and maintain clearing operations for various divisions to provide unhampered services to our customers.
* To ensure work (processing standing orders, salary transfers, settlement of Credit Card transactions) for all branches comply with management manuals, process guides and central bank regulatory controls.
* Accuracy of Clearing sessions processing to avoid penalty fines.
* To operate in accordance with the Group guidelines and within risk parameters
* Using standardised procedures to ensure best practices are in place.
* Highlights/ Identify possible risks within processes to senior management to ensure bank risk kept to minimum.
* Ensure all Inward cheques are checked for technicality and Sig verification ( One signature cover both)
* Ensure that bills are discounted according to bank regulations and after obtaining Manger of Credit Operations approval
* Ensure that post-dated cheques are kept in a safe custody and processed correct and on time.
* Ensure that all R/D cheques that returned for insufficient funds are declared to CBJ.
* Ensure that all suspense accounts that relate to clearing are reconciled.
* Ensure that excess report is reviewed as the instructions of Credit Manager.
Service Quality
* Ensure provide high quality service to (internal & external) customers.
* Ensure Key Control Standards are in place.
* Actively adheres to service level agreements to manage effectively and efficiently relationship with key internal departments and branches.
* Keep monthly reconciled accounts and ensure no items are outstanding
Requirements
KEY MEASURABLES
* Meeting service standards thus contributing to greater customer satisfaction and more business.
* Prioritising work under tremendous pressure and strict time deadlines.
* Handling crisis professionally.
* Practical handling & processing of work flows.
* Contribute to creative ideas for more efficient oprational practices.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.