KYC Senior Analyst / Quality Controller

Job description / Role

Established in the region for 40 years

PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Job description & summary

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Those in governance, risk, controls and compliance at PwC will be responsible for confirming regulatory compliance and managing risks for clients. Your work will involve providing advice and solutions to help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Who we are

The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC’s global minimum KYC requirements across the Middle East region, using the best skilled people and market leading technology to safeguard our firm and clients.

Who are we looking for?

We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.

About the role

Analysts are responsible for performing client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence. Analysts play a crucial role in delivering our engagements on time and to the quality standards expected by the Firm and regulators.

In addition to their analyst role, the Senior Analyst acts as a voice of the Analysts in their team. As well as achieving high quality and productivity, they also perform stretch roles suited to their career pathway. The Senior Analyst plays a key role in setting and driving quality and productivity standards among the Analyst population.

Key responsibilities as an analyst

• Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfill your role.
• Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.
• Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk and quality teams.
• Carry out pre engagement compliance tasks associated with client and project onboarding.
• Communicate effectively and professionally verbally and in writing with a range of key stakeholders.
• Work collaboratively to drive ideas and solutions with peers, team leaders and managers which will improve client and PwC’s efficiency process.
• Be able to implement and adapt to new or changing processes quickly.

Stretch responsibilities as a Senior Analyst (in addition to the above key responsibilities), depending on your experience and skills

• Knowing client policies and procedures and supporting the team with technical queries.
• Implementing new or changing processes and challenging engagement teams where requirements are unclear or unworkable.
• Developing and delivering training for new joiners and existing team members.
• Engaging with client teams (typically Policy and Compliance).
• Working with team leads and management to support process improvement, staff engagement and consistency.
• Reviewing output from Analysts against client requirements to ensure compliance.
• Identifying quality issues and supporting the implementation of additional training and other measures to improve quality.
• Testing and strengthening of quality controls.
• Perform comprehensive case review, ensuring accurate identification and verification of client's information.
• Accurately maintain and update trackers and workflow systems, including client databases and operational metrics, ensuring timeliness.
• Review the outreach quality and ensure that the analysts send the requirements as per the policy and regulation.
• Review high risk cases and ensure that enhanced procedures for high-risk clients are in place while remaining informed of regulatory changes and requirements.
• Maintain detailed and accurate client profiles, collaborating effectively to ensure completeness and correctness.
• Establish and execute processes for regular document reviews, proactively monitoring the validity of KYC information and ensuring timely renewals.
• Facilitate clear and effective communication with external teams, serving as the primary liaison between internal teams and external stakeholders.
• Lead and coordinate remediation initiatives, collaborating with stakeholders to promptly address deficiencies and drive process improvements.
• Provide active support for ongoing monitoring activities.
• Assist in conducting spot checks to ensure compliance and accuracy.
• Support the escalation process, ensuring timely and efficient resolution of identified issues.

Requirements

Depending on the role, applicants should have some or all of these skills and experience:

• Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.
• Strong knowledge of various company structures.
• Responsibility for others (training, performance, workload/productivity, development).
• A high level of attention to detail and experience following strict processes and requirements.
• Quality and/or control testing or audits.
• Experience within the financial services sector.

Travel requirements

Up to 20%

Available for work visa sponsorship?

Yes

Government clearance required?

Yes