Manager - Technology Business Process Management


Amman, Jordan

Ref: HP639-2828

Job description / Role

Employment: Full Time

Consulting - Technology - Business Process Management - Manager - Jordan

Line of Service

Not Applicable

Advisory - Other

Management Level

Job Description & Summary
A career in our Management Consulting practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.

As a member of our team, you'll help the world's most significant organisations, public and private, quickly become more effective. We improve the way they operate; manage costs; better align people, process and technology initiatives; support business growth to maintain or improve competitive edge and complete market and regulatory risk assessment. In doing so, we focus on their agendas and the big issues they need to deal with, both today and in the future.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to

- Evaluate, design and document business processes/eservices in alignment with BPM design principles, lean management & six sigma principles as well as intelligent automation.
- Develop policies and procedures manuals including process maps, KPIs, forms and systems' functional requirements.
- Develop Enterprise Process Architecture/Value Chain and identify gaps in process architecture by leveraging standard process classification frameworks.
- Identify functional and non-functional requirements, business rules, use cases and wireframes to prepare and develop Business Requirements Specification Documents (BRS).
- Identify use cases for emerging technologies (RPA/AI/Image recognition/Chatbots), in addition to preparing demos and proof of concepts (PoCs).
Support in business development by developing scope of work and technical approach in BPM and intelligent automation service offering.


Qualification and Requirements:
- Education: Bachelor's degree in Computer Science or industrial/electrical Engineering is a must.
- Very Good" GPA ranking (3.0 or above out of 4.0) is mandatory to apply to the role.
- Years of Experience: 2 - 4 years of relevant experience.
- Experience in process documentation using BPMN 2.0 and hands-on experience in business process management design and implementation engines (other than Visio).
- Hands-on experience in developing bots using any of Robotics Process Automation (RPA) platform.
- Experience in Object cloning and/or Citrix recording is a plus.
- Certificates in Business Analysis, six sigma, RPA is a plus.
- Excellent Arabic and English communication skills (verbal and written), particularly ability to articulate concepts and recommendations in written form (PowerPoint decks, Word reports, etc.)
- Hands-on experience in Python coding is a plus.
- Strong research and benchmarking capability.
- Familiarity in google scripts and g-suite with hands-on experience in developing g-scripts is a plus.

About the Company

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer.