Security Manager - Movenpick Hotel Amman

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo!

Job Description

Responsibilities:

• To look after the safety and well-being of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts. To train all colleagues and officers on all aspects of security and safety with full responsibility of Emergency Response Plans.
• To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.
• To supervise all aspects of key distribution and control according to policies and procedures of the resort and to report any discrepancy immediately to superiors.
• To maintain legible and accurate records of all control centre documents to include General Security Log, Key Control, Lost and Found and Visitor Passes.
• To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
• To ensure that all resort vehicles are properly maintained. To control the car log books, distribution of car keys, damages and kilometers driven per day.
• To review scheduled functions, group, or VIP arrivals and special events and to discuss special instructions with relevant departments.
• To be flexible with work hours, regardless of time, during day or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
• To liaise with local authorities in order to identify activities that may affect the operation of the hotel such as seasonal events, current community crime trends, political activism and others, and to share any such concerns with superiors.
• To provide access, when required, to high-risk areas, exercising vigilance for the protection of assets and to secure the area when access is no longer required.
• To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To control access to crime or natural disaster scenes in order to preserve evidence while awaiting the arrival of authorities.
• To attend to reports and to follow up on all reported guest disturbances, or alleged theft incidents ensuring that the established policies and procedures are adhered to. To conduct special investigation on high profile security matters and to prepare reports for management review.
• To supervise the maintenance of the security log entries and to track all security officer patrol reports and subsequent security activities.
• To oversee the intervention of all guest room safes and to maintain a logbook where all occurrences are recorded.
• To review all occurrence reports prepared by security officers ensuring that they have complete, relevant and accurate information and to follow up.
• To be fully involved in the fire safety protection program in collaboration with the Engineering department, and all other concerned departments, as per hotel policy.
• To ensure that all new ambassadors are briefed and or trained in Fire Prevention and Fire Fighting Procedures relevant to their position.
• Gathering security intelligence and implementing preventative measures.
• Coordinating responses to emergencies and alarms, as well as compiling incident reports.
• Preparing surveillance equipment maintenance schedules and facilitating repairs in a timely manner.
• Conducting training of security personnel.

Qualifications

• Relevant degree.
• Minimum 2 years of experience in a similar capacity.
• Proficient in all aspects of building operations and facilities management.
• A strong leader with team management skills.
• Strategic planner and proficient in making annual operating budget for the department. Monitor budget and control expenses in all areas of the department.
• Familiarity with MS Office (PowerPoint, Word, Excel).
• Excellent reading, writing and oral proficiency in English language.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.