Senior Business Transformation Officer

Azadea Group


Ref: KP561-3200

Job description / Role

Employment: Full Time

- Analyze processes across various functions, identify improvement opportunities and recommend initiatives that increase efficiency
- Assist in the execution of cross-functional transformational initiatives and projects
- Lead small size projects in their full cycle; planning, implementation and day-to-day execution and provide periodic updates to management
- Ensure effective communication with all project stakeholders and assist in the timely reporting of project milestones and deliverables.
- Design, generate, test and validate insightful performance metrics, OLAs, SLAs and measurement tools.
- Design and implement policies and processes that increase both quality and efficiency across the business.
- Test potential new tools and approaches to modernize, accelerate and increase effectiveness, exploring digitally enabled approaches and other programs to energize the approach to change management.
- Develop requirements, specifications, business processes and recommendations related to technological enhancements, new technologies or robotics. Follow up on the solution development and validate by conducting necessary tests and simulations. Lead its implementation.
- Ensure high level of customer service is delivered and maintained and that internal customers are satisfied by meeting all internal SLA's and by following up on requests in a timely manner.
- Assist in managing and developing team members to ensure that the department has the required knowledge and efficiency.


- 4-6 Years of Experience
- University Degree in a related field
- Strong understanding of project management methodologies
- Strong knowledge of business analysis, consulting and change management and technical projects
- Fluency in English

- Analytical Thinking: level 3
- Change & Adaptability: level 2
- Communication skills: level 3
- Decision Making: level 2
- Planning and organizing: level 2
- Attention to Details: level 4
- Customer Focus: level 3

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.

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