Senior IT and Network Support Engineer

Amazon.ae

Jordan

Ref: RP971-183

Job description / Role

Employment: Full Time

About PayFort

We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily.

We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally.

PAYFORT is part of Souq Group, established in 2013. PAYFORT is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan and Qatar.

Job Title
Senior IT and Network Support Engineer

Job Description Summary

The Senior IT & Network Support Engineer will be responsible to monitor and maintain the computer systems and networks of the organization. It will install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.

Job Description
- Corporate IT Infrastructure LAN, WLAN, WAN Implementing and Support.
- Firewall Implementing, Configuring and Support
- VPN Networks Implementing, Configuring and Support
- Windows Server 2012, 2016. Implementing, Configuring and Support.
- Virtualization Implementing, Configuring and Support (Microsoft Hyper -V)
- Implementing, Configuring DNS, Active directory, DHCP and Group Policy
- WSUS Implementing, Configuring and Support.
- Installation and Configuration for Enterprise Antivirus.
- Installation and Configuration various types of computer systems, printers, telephones... etc.
- Installation and Configuration of Backup Solutions.
- Provide support, including procedural, documentation.
- Test and evaluate new technologies

Location
- Amman - Jordan

Requirements

Special Knowledge and Skills
- Trouble ticketing applications
- Excellent analysis and troubleshooting skills
- Linux/Windows/macOS Administration experience
- Linux/Windows/macOS Desktop experience scripting experience (shell, bash)
- VOIP and telephony systems

Years of Experience
- 3-5 years

About the Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.

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