Spa Hostess

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! Hospitality is a work of heart.

Job Description

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service.
• Create a welcoming atmosphere for guests during check-in and check-out.
• Maintain a high level of professionalism in all aspects of job performance.
• Host guests through the facility and familiarize them with the surroundings.
• Ensure all guests entering the spa feel welcome and receive a welcome drink.
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
• Communicate all changes, cancellations and additions to the Spa Leadership team.
• Promote a safe working environment by adhering to hotel health and safety standards.
• Process transactions and adjustments daily.
• Accept responsibility for cash drawer and ensure it balances at close of shift.
• Perform any duties and responsibilities as assigned, including checklists.

Qualifications

• Good human relations.
• Excellent phone etiquette.
• Excellent communication skills.
• Good command of English.

Additional Information

Your team and working environment: We are dream makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.