VIP Hospitality Manager

Job description / Role

Our Client, a VIP client in Jordan are searching for a VIP Hospitality Manager. This position will be based in Amman, Jordan.

Duties and Responsibilities:

Team management
- Plan Household manpower requirements on annual basis.
- Ensure all policies and procedures implemented. Apply disciplinary procedures- when required.
- Organise House Keeping team schedules and staff rotation.
- Assign duties to teams as per manual.
- Coordinate and schedule staff leave throughout the year.
- Organise team mobilization between various locations during occupancy.
- Maintain a healthy environment to build effective team relations and retain good employees.
- Direct supervision of in-house laundry and dry cleaning abiding by operating standards.
- Ensure and document the health and safety procedures for all staff.
- Ensure all staff are properly trained and re-skilled as per the operation requirement.
- Ensure that Household Supervisor is conducting her/his duties as per operation needs.

Operation
- Development and update of the Household Manuals and document related policies and procedures.
- Budgeting and budgets revisions on semiannual basis.
- Ensure high standards are communicated and met at all times.
- Apply knowledge of housekeeping techniques. Make recommendations to the Director regarding up keeping of the households.
- Conduct regular audits (daily, weekly), spot checks and amendments as per household operation manual.
- Provide breakage report of damaged goods or furniture to the Director.
- Investigate complaints-if any- in regards to housekeeping service and take corrective action.
- Responsible for table and floral arrangements, and entertainment preparation on daily basis.
- Overall responsibility of the household including the Kitchen & fridge cleanness.
- Report malfunctions to the maintenance team; follow through to make sure it is fixed. Act on emergency breakdown immediately, ensuring instant repair.
- Cost control and initiating cost reduction plans.

Reporting & communication
- Submit monthly and annual reports to Director – as per schedule.
- Communicate staff rosters and attendance report to HR department.
- Communicate with all in-house teams: Kitchen, Butler, Housekeeping and Laundry as necessary and attend the daily briefing.
- Communicate with all other departments as necessary.
- Ensure high standards are communicated and met at all times.

Events
- Organize for events; liaise with different teams as needed.
- Human Resources & administration
- Perform regular assessment of staff; planning, development and best utilization of their skills.
- Communicate staff rosters and attendance report with HR department.
- Complete staff training needs assessment and conduct an on job training- as needed.
- Complete annual training plan and send to HR department on annual basis.
- Along with HR manager, assist in staff selection and Recruitment
- Complete staff performance evaluations.
- Consult with HR department on staff related matters.
- Create and update Household manual and documenting related policies and procedures.

Requirements

- 10 years’ experience in Hotel/ Hospitality
- 5 years Hotel Management experience
- Bachelor’s Degree holder
- Experience dealing with VIP Clients
- Engaging personality
- Should respect confidentiality due to sensitive nature of role

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions