Section Manager (Bakery/Pastry) - Majid Al Futtaim Retail - Carrefour Franchisee

Job description / Role

Role Purpose:

Section Manager has to ensure quality, range and freshness of offered goods to attract customers in order to achieve the set sales targets for the assigned section.
The Section Manager is responsible that within the section (Bakery/pastry) an exceptional customer service is delivered.

Role Details – Key Responsibilities and Accountabilities:

- Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the store.
- Ensure the team is listening to customer and react rapidly to their requirements.
- Stay informed about competition activities in the store’s catchment’s area and take necessary measures.
- Respect national concepts application in the department.
- Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries).
- Enforce (food) safety, health and security rules within the section as per internal standards and external rules and regulations.
- Ensure the proper conservation, utilization and profitability of the department’s assets.
- Guarantee the quality, the application and protection of company’s “Know-How”.
- Ensure assortments are aligned with each store’s specific cultural, economic and social features.
- Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
- Develop the price image and freshness image.
- Initiate and motivate comparative studies within his section that can contribute to the efficiency of the commercial concepts.
- Attend customers when they need support, listen to their requirements and offer solutions.
- Monitor sales activities to ensure that customers receive exceptional customer service at all times.
- Manage and control attractive displays (including merchandiser activities) and correct pricing are implemented at all times.
- Monitor and report competitor activities (Prices, range, promotional activities etc.) to ensure competitive advantage.
- Negotiate internal promotions with suppliers to enforce the image of discount inside the section.
- Ensure freshness of the offered goods within the set internal quality standards and requirements as per applicable local rules and regulations (only applicable to food related sections).

Requirements

Personal Characteristics and Required Background

Skillset (job specific technical skills and behavioral competencies needed):
- Good Communication and Presentation Skills
- Customer Service Orientation
- Time Management
- English (Full professional proficiency - Required)
- Arabic (Limited working proficiency - Preferred)
- Country Language where applicable

Minimum Experience:
- 3 years in Retail Business.
- 1-2 years in an operations supervisory role.

Minimum Qualifications/education:
Diploma or Degree in Commerce or Finance

About the Company

A franchise agreement with one of the world's largest retail chains Carrefour, allowed Majid Al Futtaim Retail to competitively introduce the first hypermarket model to the region in 1995 providing shoppers with variety and value.

Today, Majid Al Futtaim Retail owns 100% of the Carrefour franchise in 38 markets across MENA and central Asia, Africa and Russia.

Majid Al Futtaim Retail opened its first hypermarket in City Centre Deira - UAE, and through the years expanded to more than 180 Carrefour stores in 15 countries across the region.

Carrefour is dedicated to rewarding its loyal customers and offering access to a unique shopping experience through special offers and promotions throughout the year.

We are a family of more than 30,000 employees from more than 75 nationalities and we are committed to Create Great Moments for everyone, every day. Sounds appealing? Come join us and have the opportunity to challenge yourself in a unique work experience.