Store Department Head (FMCG) - Majid Al Futtaim Retail - Carrefour Franchisee

Majid Al Futtaim Retail

Kenya

Ref: LP822-191

Job description / Role

Employment: Full Time

Role Purpose:

Store Department Head has to ensure quality, range and freshness of offered goods to attract and satisfy the customers.

It includes as well the responsibility to coordinate and communicate between Merchandisers and Sales Team and other relevant service providers within the assigned area.

Role Details – Key Responsibilities and Accountabilities:

- Interpret laws, rulings and regulations for individuals and businesses.
- Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the Department.
- Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions.
- Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed.
- Respect national concepts application in the department.
- Monitor inventory stock and reorder when inventory drops to a specified level.
- Participate with management team to the stores strategic plan and guarantee its proper execution.
- Enforce (food) safety, health and security rules within the department.
- Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees).
- Ensure the proper conservation, utilization and profitability of the department’s assets
- Guarantee the quality, the application and protection of company’s “Know-How”..
- Ensure assortments are aligned with each store’s specific cultural, economic and social features.
- Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
- Develop the price image and freshness image.
- Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.
- Attend customers when they need support, listen to their requirements and offer solutions.
- Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards.
- Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans.
- Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class.
- Examine merchandise to ensure correct pricing and display and that it functions as advertised.
- Ensure that product presentation is in line within set guidelines and standards and take corrective actions if needed.

Requirements

Personal Characteristics and Required Background

Skillset (job specific technical skills and behavioral competencies needed):

- Excellent business communication and presentation skills.
- Good Communication and Presentation Skills
- Customer Service Orientation
- Time Management
- General Product Knowledge is an advantage
- English (Full professional proficiency - Required)
- Arabic (Limited working proficiency - Preferred)
- Country Language where applicable

Minimum Experience:

- 3 to 5 years in Retail Business.
- 2 years in an operations supervisory role.

Minimum Qualifications/education:

- Bachelors’ Degree in Commerce or Finance.

About the Company

A franchise agreement with one of the world's largest retail chains Carrefour, allowed Majid Al Futtaim Retail to competitively introduce the first hypermarket model to the region in 1995 providing shoppers with variety and value.

Today, Majid Al Futtaim Retail owns 100% of the Carrefour franchise in 38 markets across MENA and central Asia, Africa and Russia.

Majid Al Futtaim Retail opened its first hypermarket in City Centre Deira - UAE, and through the years expanded to more than 180 Carrefour stores in 15 countries across the region.

Carrefour is dedicated to rewarding its loyal customers and offering access to a unique shopping experience through special offers and promotions throughout the year.

We are a family of more than 30,000 employees from more than 75 nationalities and we are committed to Create Great Moments for everyone, every day. Sounds appealing? Come join us and have the opportunity to challenge yourself in a unique work experience.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month