After Sales Manager - Marketing Automotive (Arabic Speaking)

Cooper Fitch

Kuwait

Ref: GP932-1157

Job description / Role

Employment: Full Time

After Sales Manager - Marketing Automotive (Arabic Speaking)

Our client is a well known and respected privately owned group based in Kuwait which has a large automotive division. They are seeking an experienced After Sales Manager to come into their expanding business for this department to manage all the after sales Marketing services of their brands.

A leading automotive organization, considered a leader in business processes, employee engagement and providing a positive team environment is looking for an aftersales marketing professional to join their team. Your main responsibility is to increase parts, accessories sales and customer satisfaction via implementation of various programs and campaigns.

Responsibilities:
• Detail and implement Aftersales Product & Marketing Strategy.
• Integrate the A/S marketing strategy into the company communication plans.
• Manage the After sales budget to develop the A/S program and activities
• Liaise with Management, A/S team and dealer network to define most efficient and effective communication methods.
• Develop national adaptations and specifications of brand specific After Sales Marketing programs and campaigns.
• Define and implement Aftersales marketing programs and campaigns in order to increase parts and accessories sales, customer satisfaction, loyalty and retention.
• Liaise and coordinate with creative and media agencies to develop and perform campaigns.
• Liaise with Aftersales Business and Programs Manager to ensure effective measurements of programs.
• Maintain Aftersales CRM program in conjunction with company CRM program
• Maintain communication links with vehicle manufacturer’s representatives and relevant brand functions (Sales, Marketing, Dealer Development) of the company.
• Produce specific reports for the company as required.
• Maintain communication links with dealer network in regards to Aftersales marketing strategy, programs and campaigns.
• Assist in preparing and execute Dealer meeting, Aftersales conferences, business meetings.
• Implement dealership incentive schemes related to Parts.

Requirements

Requirements:
• Candidates require a Bachelor’s degree/ Diploma or MBA in Marketing/ CRM is preferred.
• 5 years experience in after sales within automotive industry.
• Sales management and people management experience.
• Strong communication, leadership and relationship building skills.
• Arabic speaking is essential.
• Possess a positive and driven attitude at all times.

About the Company

At Cooper Fitch, we put the customer at the heart of everything we do. We provide recruitment, executive search and human resources advisory services to thousands of clients across the Middle East, we have been delivering services in the region since 1997. Our team is your team, we firmly believe in delivering first class committed search services. It is our mission to help build the best talent in the market. Our services are tailored to your every need, we have spent nearly twenty years developing an extensive database of top tier talent in the region. We also aim to help you protect and retain your people with our world-class assessment, testing and advisory facilities. We provide both valuable market updates and compensation and benefits analysis to complete the full spectrum of human resources services.

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Marketing Manager salaries in Kuwait

Average monthly compensation
KWD 1,150

Breakdown available for industries, cities and years of experience