Job description / Role
Our IT & Telco desk is seeking an Autoline Drive Application Analyst.
• The purpose of this role is to support the group in all aspects of Autoline drive initiatives, address user queries, troubleshoot and provide accurate resolutions for issues pertaining to CDK Autoline Drive
• Provide Level 1 & 2 Autoline application support for the entire business.
• Recording cases on the system, performing diagnostics; problem solving; writing up conclusions
• Carrying out regular maintenance activities on the applications (e.g. checks; monitoring; data imports).
• Configuration/installation/testing – e.g. application compatibility testing for new configurations.
• Assisting in project work and work in tandem with other departments to provide solutions to business requirements
• Work closely with the application support and other departments to ensure swift and efficient service
• At all times ensure transparent communication with the IT Manager and senior members of the support team to address any sensitive issues .
• Following industry best practices
• Prior exposure in Autoline drive support
• Hands-on experience in the sales and finance processes
• Demonstrated experience in Database structures and files
• Strong customer service ethos
• Strong communication skills, written and verbal
• Open-minded and flexible.
• Prior experience in Autoline implementation or at least support
• Sound understanding of the automotive business
About the Company
Our team at Terranova are qualified HR professionals who have gained local market exposure through recruiting in the Gulf region, other Middle East countries, African region and special projects in Europe and other continents.
At Terranova we want to partner with you in mining out the golden candidate who possess high performance working ethics, business acumen , professionalism along with the right level of competency required to do the job well.
Our screening and evaluation process is thorough and we invest time in understanding your requirements and recognize skills that are a key to visibly and positively impact your business and then matching our search parameters that coincide with your critical business needs to source a pool of ‘best-fit’ talent.