CCTV Supervisor

Job description / Role

CCTV Supervisor

Job Description

The CCTV Supervisor will provide overall operations and monitoring of CCTV system and ensure integrity, accuracy and confidentiality of all information gained by compliance with quality standards and legislation.

Job Description is provided below:

• Operate and monitor all systems within the control room in an efficient manner ensuring that work is undertaken in compliance with the operating procedures, legislation and the codes of practice.
• Administration of all staffing matters for the control room. Including the preparation of the monthly shift rota.
• Carry out regular equipment checks and report all equipment faults to the CCTV Supervisor / Maintenance Contractor.
• Ensure the security of the control room and all equipment are maintained properly at all times.
• Ensure the accurate recording of all events and actions monitored with the control room. Including the daily logs of the events.
• Keep the management information system up to date and produce monthly/quarterly performance reports as required.
• Contribute to the development and enhancement of the Service and Control Room working practices.
• Provide assistance in displaying and exhibiting the CCTV services to interested parties.
• Participate in personal training and development in order to maintain an understanding of current CCTV legislation and regulation.
• Participate in team briefings and the Employee Development and Performance Management Schemes to work more closely with management and other agencies in the development and administration of the service.
• Keep constant communication with the Security Supervisor to report any events/incidents that require security interference.
• Lead and supervise CCTV operators to make sure that people and property are safe.
• Save and protect the assets of the property by leading a professional team to make sure they detect any act that could harm the property.
• Prepare and distribute the monthly shift rota to his staff.
• Discipline the staff in case of deviations from mall SOP & company policy.
• Motivate the staff by leading the shift and resolving any issues they may occur.
• Train staff through daily on-the-spot training sessions, daily briefing, debriefing and on-the-floor training.
• Develop effective teamwork (e.g. effective communication, consulting on shared goals.)
• Review and correct any issues with performance, punctuality, attendance of the staff on the shift.

Requirements

Education:
High school / preferably diploma in Communication and Technology

Professional Experience:
5 years, preferably with some supervisory experience.

Computer Skills:
Intermediate level of computer skills

Language Skills:
Fluent in English – Good in Arabic.

About the Company

GLA Property Management Company W.L.L is a professional retail real estate firm managing 1.45 million sq.ft of retail real estate for the Tamdeen Shopping Centers Co. K.S.C.C (TSC) in Kuwait. An additional 5 million sq.ft of retail real estate is in the development pipeline across mixed use, community centre, neighborhood centre and outlet centre formats.

GLA currently manages 6 assets - 360 MALL, Souq Al Kout, Sama Sulaibhikat, Sama Salmiya, Sama Jahra and Sama Khaitan. A 7th managed asset has transitioned into a full scale 1 million sq.ft regional mixed use shopping centre re-development, the New Al Kout.

In a short period of time the company has set up professional management systems, deployed the right people and met owners' expectations. GLA works closely with TSC through all stages of development, project implementation, commissioning and launch where we take on the property and manage it. The company is driven by a passion to build great places that deliver great experiences. This has helped us win international awards each year.