Posted
Ref: QP275-3385

Job description / Role

Employment: Full Time

Position Title: Customer Experience Manager
Employment Type: Full-time
Salary: up to 1.7K KWD all-inclusive depending on experience and qualifications plus temporary accommodation
Job Location: Kuwait

About the Client:
A Kuwait based standalone restaurant, serving international cuisine.

Job Description:
• Define and implement standards/procedures for ensuring optimal customer experience
• Collaborate with marketing, and Operation teams to enhance customer experience and brand awareness
• Align customer experience strategies with marketing initiatives. as well as informing customers about existing and new brands
• Conduct surveys to gather information on customer opinion of our services/menu
• Analyze customer feedback on our service/menu, as well as preparing reports to the management
• Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
• Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company

Requirements

Qualifications:
• 45 years old and below
• Minimum 5 year of experience on the same role from the F&B Industry
• Open to candidates currently based in the GCC region

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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