Customer Service Director

Job description / Role

Job Description:
- Develop and implement a comprehensive customer experience strategy aligned with company goals, focusing on key improvement areas.
- Lead, mentor, and develop a customer experience team while fostering a customer-centric culture.
- Design and implement systems to gather and analyse customer feedback, using insights for strategic decisions.
- Collaborate with marketing, operations, and product development teams to ensure a seamless customer experience.
- Establish quality assurance standards and regularly assess and audit the customer experience across all locations.

Position Title: Customer Experience Director
Employment Type: Full Time
Salary: Up to 3K KWD all-inclusive depending on experience and qualifications plus airfare, bonus, medical and accommodation.
Job Location: Kuwait

About the Client:
A well-known restaurant group of unique concepts across Middle East.

Qualifications:
- Open to European nationals
- 40 years old and below
- At least 10 years of experience; 3-4 years of which in a Director Level in the F&B industry (restaurant sector)
- GCC experience in the same industry is an advantage
- Exceptional communications skills and strong track record of leadership and team management

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.