Posted
Ref: QP275-6828
Job description / Role
Position Title: Director of Guest Relations
Employment Type: Full Time
Salary: up to 2,500 KWD all-inclusive depending on experience and qualifications plus accommodation and bonus
Benefits: as per Kuwait labor law plus airline ticket
Job Location: Kuwait
About the Client:
An established restaurant group across Middle East.
Job Description:
• Lead guest relations strategies and operations, including addressing feedback, ensuring VIP experiences, and maintaining a professional brand image.
• Develop and implement guest relations training and policies, coaching teams to align with corporate culture and enhance customer service.
• Collaborate with cross-functional teams for client database management, promotional activities, and handling guest feedback to drive service improvements.
• Support pre-opening, launching, and operational projects, ensuring high standards and seamless execution across all outlets and regions
Requirements:
Qualifications:
• 48 years old and below
• Minimum of 5 years of experience in a similar role, exclusively within the restaurant sector.
• Bachelor’s degree in Hospitality Management, Business Administration or related field
• Open to candidates within Middle East, current experience in Kuwait is preferred
About the Company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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