Fashion Consultant - Jacquemus

Job description / Role

Inspire | Exhilarate | Delight

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France. Dedicated to the memory of the designer's mother, the brand draws its inspiration from a passion for culture. The women's and men's collections reference the French art of living and universal beauty gestures, incorporating influences ranging from fine art photography to decorative arts, cinema, painting, and sculpture.

Over the years, Jacquemus has staged its runway shows in unique and unexpected locations, including a Parisian swimming pool, the Picasso Museum, a lavender field in Provence, a wheat field outside Paris, a salt marsh in the Camargue, and a beach in Hawaii. More recently, the brand has invested in locations such as the canal of the Château de Versailles (Le Chouchou), the Fondation Maeght (Les Sculptures), Casa Malaparte (La Casa), and Auguste Perret's Parisian apartment (La Croisière).

Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees. Renowned for its strong digital presence and international expansion, the brand has developed innovative retail experiences across the world before opening its first permanent flagship at 58 Avenue Montaigne in Paris in 2022. Since then, boutiques have been opened in New York (SoHo), London (New Bond Street), and Dubai.

We are recruiting Fashion Consultants to join our first Jacquemus concession in Kuwait!

What you'll be doing

As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets while delivering exceptional guest experience and ensuring support in the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

• You will collect data on customer behaviour, top sellers, and slow movers which will be key input for business reviews.
• Drive client relationships within an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and standard operating procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-level agreements).
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input to what is working well or what is not working well within the store.

What you'll need to succeed

• Strong English and Arabic communication skills.
• Prior retail sales experience, preferably in ready-to-wear fashion.
• Understanding of retail KPIs and selling techniques.
• Prior CRM and clienteling experience.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

We invite all applicants to apply.

It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.

Department: 

• Retail & Distribution

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.