Ref: GP991-892

Job description / Role

Employment: Full Time

Field Specialist - Starbucks (R) We Proudly Serve (Customer Development Executive)

Position Snapshot
Location: Kuwait
Company: Nestlé Professional
Full-time - Field based role

Position Summary Are you passionate about coffee? Do you thrive on sharing your expertise and love for Starbucks with others? We are seeking a dynamic and enthusiastic individual to join our team as a Customer Development Executive.

As a Customer Development Executive, you will conduct activities in the assigned geographical territory or Channel (s) or Combination to deliver agreed objectives/targets

A day in the life of...

- Grow & retain existing customers by driving efficiencies to increase consumption
- Perform customer audits quality and owns world class service to all customers within the assigned territory
- Implement core marketing requirements at newly acquired sites (modular branding, menus)
- Responsible for implementation of upgrading any marketing (picture of success)
- Facilitate new customer acquisition & closing of accounts or relocation
- Accountable for the execution of by efficiently driving the integration of the NP Solutions into the Monthly Business Planning Cycle
- Train POC/Barista team to enhance their performance and improve skills on Served, Self Serve, locations to maintain standards and guidelines. Responsible for implementation/execution of new program branding, beverage, SKUs at sites
- Manage and control (Self-Serve) stock by conducting monthly inventory activities at the assigned to ensure stock availability and revenue growth quality and profitability
- Follow up with distributors and site teams to avoid any operational disruption
- Drive revenue by building stronger customer relationships through nurturing and growing the existing customer base and ensure seamless implementation of new acquisitions
- Compliance to internal SOP's and processes.
- Accountable for the execution of by efficiently driving the integration of the NP Solutions into the Monthly Business Planning Cycle
- Responsible for facilitating new customer acquisition or relocation post hand over from sales team
- Align with our 3rd party suppliers to ensure the accomplishment of installation and maintenance of machines to guarantee the end cup profile
- Ensure proper stock supply through sell in and monitor sell out from distributor to operators and monitor the level of goods at customer level.
- Act as the main point of contact between the client/sites team and the internal stakeholders to maintain a high level of customer's satisfaction on both store level and operations level
- Build and develop mutually beneficial relationships and rapport with sites team/shop keepers, Baristas


What will make you successful

- Minimum 1 year in operations, preferably in the Out of Home environment. Experience in Sales or marketing. Has successfully delivered on KPIs, especially top line business results. Demonstrated success in managing multi-category and cross functional teams, supporting a high-performance culture.
- Previous experience as a barista, store manager, or in a hospitality/food-related role is highly desirable.
- Worked in a matrix organization with the ability to influence others.
- Practical experience and understanding of quality principles, HACCP, hygiene in the F&B industry. Technical experience is a plus.
- University Degree in Business (Administration, Marketing, Management)
- Excellent skills in Microsoft (SAP is a plus)
- Must have a valid Kuwaiti Driving License.

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.

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