Front Desk Agent / Receptionist

Job description / Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

We are looking for a friendly, professional, and detail-oriented Front Desk Receptionist to join our team. You will be the first point of contact, providing exceptional guest service and administrative support.

What is in it for you:

- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and worldwide!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Key Deliverables and Responsibilities

Dedicated to delivering professional and guest-centric services, ensure satisfaction by providing the utmost recognition and attention from check-in to departure, making each stay a memorable experience.

Additionally, assist their supervisor in implementing and adhering to operational standards and the hotel's internal policies and procedures.

- Greet and welcome in a warm and professional manner.
- Registers and rooms all arrivals according to established procedures.
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Provides accurate information for the services.
- Has full knowledge of any special promotion, all internal memos and activities.
- Attends to guest complaints and refers problem to the manager in charge.
- Accurately and promptly fulfils guest requests and anticipate needs.
- Generates additional incremental revenue by using the Up selling techniques.
- Maintains high confidentiality in regard to guest privacy.
- Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

Qualifications

Are you the right fit? - The Suitable Talent

- Qualified candidates must have a minimum of 2 years' experience in 5 Start Hotels.
- Be customer service oriented, reliable and able to react quickly under pressure with a smile.
- Strong customer service skills required
- Strong organizational skills required

Education:

- High School Diploma or equivalent.

Additional Information

- Prior experience working with Opera CLOUD , system is an asset.
- Fluency in English / Arabic Language will be highly preferably.
- Excellent interpersonal and customer service skills. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.