Front Desk & Customer Service Officer

Clarendon Parker Bahrain

Kuwait

Ref: HP704-594

Job description / Role

Employment: Full Time

• Provides the highest level of customer service in a positive, courteous and enthusiastic manner to employees, customers/clients and the community.
• Promotes an Investment Banking Culture, greets all customers promptly and shows a genuine interest in meeting their needs. Maintains customer as first priority in all interactions. Processes all customers efficiently and in accordance with standard operating procedures. Manages activities to ensure maximum customer service at all times. Communicates effectively both in writing and verbally with current and potential clients.
• Maintains a strong working knowledge and adheres to all AIC Policies and Procedures, as well systems and programs used to serve customers and maintain efficient company records.
• Opens new portfolio accounts, and conducts KYC forms and other supporting documents; effectively cross sells AIC’s products and services.
• Counsels customers within scope of authority.
• Responds to questions on complicated accounts. Refers more complex customer matters to portfolio managers or corporate finance experts.
• Ensures security of branch and confidentiality of customer information.
• Responsible for answering and routing calls;
• Filing, scanning, faxing, as well as typing specific documentation;
• Responsible for coordinating incoming and outgoing mail;
• Prepares general correspondences and customer assessments as needed;
• Occasionally works on special projects; support administration staff as needed.

Requirements

• Maintain image of company by example and outmost professionalism;
• Presentable and smart looking;
• Excellent communication skills;
• Ability to multi-task;
• Good knowledge of grammar, composition, spelling and punctuation;
• Good time management skills;
• Effective and efficient telephone, written and electronic communication skills;
• Excellent customer service telephone skills;
• Accurate typing skills and ten-key by touch;
• Good analytical abilities;
• Proficiency with PC's and computer programs including Word, Excel, and Adobe Acrobat;
• Strong knowledge of general office procedures and office equipment.
• Bachelor’s degree in Business Administration from a reputable university with 2-5 years experience
• Polite, well spoken, resilient, presentable and dress smartly, patient.

About the Company

Established in 1996, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrains Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!

Our team of dedicated consultants specialise in the following industries:

Accounting, Finance & Banking Logistics & Customer Service Secretarial & Administration Human Resources & Recruitment Engineering & Construction IT/Telecom Marketing & PR Oil and Gas

The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.

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