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Job description / Role
In this role you will lead the ecommerce proposition on order fulfilment (pick, pack, dispatch and delivery) and associated processes on an international scale as well as monitoring the performance of third parties to ensure customer satisfaction targets are met.
Key responsibilities include:
* Developing cross-functional operational relationships to ensure business targets are met by providing leadership, motivation and by driving performance
* Continuously appraising the eCommerce Distribution Centre employees using the matrixed cross-functional approach
* Producing management information demonstrating performance to agreed KPIs
* Maintaining a perpetual inventory or daily line check of ecommerce lines
* Liaising with supply chain and central ecommerce teams to agree appropriate stock holding
* Ensuring unfulfilled demand is investigated and reported on in terms of root cause and future instances reduced
* Communicating routinely with ecommerce managers both locally and centrally
* Creating and implementing improvements to both the physical and process methods employed within dispatch.
Requirements
* You should have a post-secondary school education - diploma/degree in logistics desirable
* Should have minimum five years' experience in a managerial position within logistics
* Must have ecommerce distribution experience and knowledge of the commercials.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.