Head of Product Development

Job description / Role

The Head of Product Development - Banking will be responsible with his team for the development of solutions aimed at ultimetly creating a unique and simple experience for customers.

The Head of Product Development - Banking will be responsible for the following:
* Manage Customer Proposition team, including hiring, training and creating the right capabilities
* Oversee the creation of consistent and customized (depending on target customer segment) customer propositions:
* Review the portfolio of existing products and services, based on target customer needs and preferences, as well as overall retail strategy adopted
* Revamp the existing portfolio to create customer propositions, going beyond individual products or services by providing integrated solutions for customers
* Identify potential new products and services to introduce as part of these new customer propositions
* Oversee the design of the 5-year product and service roadmap (based on customer propositions developed) and obtain required approvals
* Drive the execution / development process and liaise with key parties (e.g. Risk, Compliance, IT Departments) to ensure a fast delivery, especially for key decisions
* Set operational goals / metrics and closely monitor performance of solutions developed (for immediate adjustment whenever needed)
* Launch regular research studies to understand customer needs and preferences
* Identify innovative tools and methodologies to generate customer insights in a creative way
* Gather competitive intelligence and understand competitors positioning to always maintain a competitive edge in solutions developed
* Engage with employees internally to generate ideas for new solutions to develop

Job Offer:
Competitive Package

Requirements

* Product development with track record of improvement in customer experience, ideally with a retail banking industry background (minimum 10 years of experience, including team management)
* Strong knowledge of digital trends and innovations, especially in retail banking solutions
* Involvement in large-scale transformation program, involving multi-disciplinary stakeholders, as well as change management

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.