Helpdesk Technician Tier I

Job description / Role

Supporting the Most Exciting and Meaningful Missions in the World

Helpdesk Technician Tier I

Amentum is seeking a Helpdesk Technician Tier 1 in Kuwait.

In this position, you will:
- Field trouble calls via the phone and computer trouble ticketing system.
- Perform laptop imaging.
- Perform basic IP troubleshooting.
- Build user accounts on the domain.
- Add and remove computers from a Microsoft domain environment.
- Assign user accounts to appropriate groups and permissions.
- Build exchange mailboxes.
- Troubleshoot user email issues.
- Troubleshoot printers and map shared printers.
- Document trouble calls and computer/network actions for reporting purposes.

Requirements

Minimum Qualifications:
- Active Secret US government clearance
- Seven (7) years of recent specialized experience
- Possess one or more of the following certifications: A+, Security+ OR Network+

Preferred Qualifications:
- Microsoft Certified Professional (MCP) 70-720 certification
- CCNA certification

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

About the Company

Amentum is a premier global technical and engineering services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. We draw from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics.