Lead - Functional Analyst - HR



Ref: GP435-5272

Job description / Role

Employment: Full Time

Lead - Functional Analyst - HR - Kuwait

Role Profile:

Responsible for the below functional support & maintenance of major HR Systems other daily operational responsibilities

- Functional support for HR System upgrades/other enhancements (Prepare test scenarios/Process cycle test/UAT/Sign off)
- Functional support in managing quarterly Oracle patch upgrades (One round System & Process cycle Test/Sign off)
- On-going support of system enhancements and functional changes
- Prepare business requirement document/Discuss the requirements with IT Dev team/Finalize the scope/UAT etc.)
- Support IT ticket resolutions - HR related (MDM responsibilities/attend calls/fix the issues/provide access to users etc.)
- Prepare accurate documentation of Solution documents, specifications, review test cases technical design documents or other areas where documentation is key
- Identify and recommend product configurations for business process changes and better practices - saving time, cost or effort; convert to solution
- Demonstrate agile, lean, continuous improvement practices throughout work method; develop capabilities within domains of interest
- Partner internally (IT) with ITBP, ITSM and PMO to ensure change delivery meets or exceeds customer satisfaction
- Partner externally (vendor) with stakeholders at various tiers to discuss requirements, collaborate in solution delivery, manage and report performance, ensure methodology compliance.



- 3-5 years of experience in Oracle HCM functional knowledge, especially on payroll, attendance, self - service, Oracle Table Updates
- Implementation experience of multiple complex to large projects
- Experience in Learning Management System and MS Office 365
- Experience in designing web forms

The below Key Performance Areas include but are not limited to:

- Provide support in testing of new applications/change requests to existing applications in HR.
- Provide support in testing HR systems after patch updates
- Resolving Service Now tickets related to HR application raised by users within the agreed SLA.
- Assists in preparing deliverables like functional specifications document, prototypes, user guides, test scripts
- User training (store & support) on HR systems/processes, query resolutions, on demand
- Support master data management activities (user access, master table updates, supervisor updates etc.)
- Function as a product expert; drive best practices for processes


- Knowledge of retail business drivers, related process and technology trends
- Knowledge of IT best practices; familiarity with IT architecture and service management principles
- Knowledge of Oracle [EBS & Fusion] /Learning Management System /MS Office 365
- Knowledge in Power BI

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month