Outlet Manager

Job description / Role

Outlet Manager

- Develops team spirit and motivation by creating a good working atmosphere
- Steers and promotes all the F&B points of sale
- Ensures the brand's reference standards are properly applied

What you will be doing:
- Makes sure that his/her employees are trained and follow the MP Rules, on job training is done daily.
- Maintains a good communication between restaurant and kitchen through the F&B manager.

Builds a disciplined, well harmonizing team, especially in view of:
- Careful introduction of new employees.
- Strict following of the general service requirements and basic service rules attached to this job description.
- Strict following of service standards attached to this job description.
- Strict following of closing and opening check lists attached to this job description (control).
- Strict following of cleaning check lists attached to this job description (control).
- Strict following of shift handover checklist. (control & follow up).
- Daily briefings of the shifts (early stage: pre and post briefings)
- Efficient scheduling of all employees.
- Station schedule daily.
- Human and professional development of his subordinates.
- Organizes his/her department in such a way that the department functions well, also during his/her absence.
- Ensures that all guests are greeted and seated by the service staff or by her/him.
- Makes sure that the service staff has permanently a clean appearance (including complete uniform, tag, polished shoes, perfect grooming, decent make up for waitress, dressed hair etc..), and gives the impression of the hotel.
- Maintains a well trained organized and disciplined team.
- Trains and supports his/her employees with the help of the training manager in active and efficient recommending and selling.
- Participates in decoration and preparing the restaurant for promotions and special events.
- Informs F&B employees continuously on all promotion, specialties and other sales activities.
- Ensures a proper, correct order taking to speed-up service and that guest getting a right order on his dishes.
- Actively participates in order taking, sales efforts, service and guest relations.
- Handles all complains generously, efficiently and according to the MP Company principles.
- Ensures a working discipline and a smooth team work between service and other departments.
- Make sure that all rules and regulations according to MP guidelines are in use.
- Supervise and delegate duties; Ensure brand standards are maintained

Requirements

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 2
- Your experience and skills include:
- Service focused personality is essential and a passion for everything in food and beverage
- To maintain on a day-to-day basis the standards and policies of the Hotel as agreed by the General Manager.
- Previous experience in a similar leadership role is an asset
- Controls and analyses permanently: Quality levels of production and presentation, guest satisfaction, merchandising, operating, payroll and beverage cost, cleanliness, sanitation and hygiene.
- Strong interpersonal and problem solving abilities and the ability to lead by example

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.