Personal Shopper

Kuwait City, Kuwait

Ref: HP324-1012

Job description / Role

Job Type
Full Time

Job Location
Kuwait City, Kuwait

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Customer Service

Company Industry
Retail

About us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the beauty, home, fashion and hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About the role

We are looking for an exceptional personal shopping assistant to initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise customer satisfaction and customer loyalty.

What you'll be doing

Functional roles & responsibilities

Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.

Analyse consumer behavior and provide superior standards of customer service with an individual using a distinct personalized approach.

Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.

Provide feedback to buyers on customer preferences.

Maintain confidentiality of customers' personal information and assure the information will be solely utilised for the store.

Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.

Develop, grow and establish relationships with customers resulting in the growth of the personal shopping customer database.

Keep abreast of the market trends and competitor activities at all times.

About you

Education/certification and continued education

High school or "O" levels.

Years of experience

5-6 years retail sales or customer service experience with luxury brands.

Knowledge & skills

Must be client focused and take initiative to resolve problems.

Take initiative to seek out responsibilities and follow through on all projects and tasks.

Must have product and brand knowledge.

Has excellent grooming and styling skills.

Must possess strong organizational skills.

Must demonstrate attention to detail.

Has the ability to maintain client relationships.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

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