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Job description / Role
Responsibilities:
• Operate as a key manager within the Quality Assurance function alongside a knowledgeable management team.
• Manage a team of approximately 10 staff.
• Manage and lead a range of technical services within the QA function including: Centralized food complaints system; Projects to ensure regulatory compliance and deliver brand and division strategy; Influence, agree, create and brief policy and procedure; Manage communications and performance reporting across Food and Starbucks Divisions.
• Manage complaints function to drive performance improvement across suppliers and stores.
• Working with stakeholders, define policy, standards and procedures that are workable and delivered on time.
• Oversee key projects such as provision of Allergen and Nutritional data to guests across all stores, all markets and other projects as they arise.
• Working with stakeholders, manage data and key communications within Food and Starbucks Divisions such as quarterly newsletter, 'Food safety begins with me' awareness programme, quarterly division performance reporting, Divisional review for senior manager meetings.
• Ensure compliance across Food and Starbucks divisions to regulation and company standards.
• Manage and motivate a team of managers and supervisors to ensure work quality is maintained and delivered to deadline.
Requirements
As a senior manager, lead, network, enforce, negotiate and influence as needed.
About Alshaya:
M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 53,000 people from over 120 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.