Sales Support Coordinator

Job description / Role

Sales Support Coordinator - Qatar Airways - Kuwait

You will support Account Managers from an office base and be responsible for managing and developing relationships with Qatar Airways Corporate and Leisure customer. The job holder will do this by engaging day-to-day working with Account Managers and interfacing with various other department with QR. You will also be accountable for keeping the accounts updated for audit purposes and database records. You will assist Account Managers in maximising revenue contribution to exceed revenue targets.

Specific accountabilities include:
* Ensuring full administration support is delivered to Account Managers through Head office, Customer Relations and Marketing
* Creating and implementing marketing and incentive schemes within budget to drive incremental business
* Monitoring and analysing sales and deal performance of customers, identifying and addressing shortfalls, and formulating solutions with Account Managers
* Providing effective, proactive communication of all sales and marketing activities and pricing initiatives to sales teams and customers so ensure QR maintains profile and presence in the market

Requirements

To be effective in this role, you will need a trade or vocational qualification combined with at least four years of experience in a similar customer-facing role. You will need prior experience in travel sales and will require a good track record of revenue delivery. Excellent communication, interpersonal and customer service skills are required.

Fluency (written and spoken) in English is required for this role. Arabic language is an advantage.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.