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Senior Business Analyst - Oracle CRM - IT

Alshaya

Kuwait

Ref: GP435-4949

Job description / Role

Employment: Full Time

Overview of the Role:

CRM Senior BA would actively participate in the digital transformation journey in functional / techno-functional capacity to successfully deliver highly impactful solutions that meet business requirements across Alshaya divisions.

Success criteria for the role:

* Expertise in CRM and omnichannel processes with focus on retail industry.
* Ability to design, build and deliver scalable packaged software or custom developed solutions.
* Own requirement gathering, delivery and UAT
* Efficient in stakeholder management, communication and time management
* Multi-tasker, work on multiple assignments at the same time

Knowledge:

* Working knowledge of Oracle CE, Oracle Responsys and supporting integration with other Retail solution stack (i.e. Oracle Xstore, Oracle RMS, Oracle CE, Oracle BI)
* Exposure to retail store business process metrics and standard reference models
* Expert in UI/UX considerations, performance factors, Agile delivery
* Ability to provide inputs on best practices of solution design and governance
* Guide and track development team on SIT and Stress testing
* Experience in conducting user training
* Expert in trouble shooting and RCA

Experience:

* 5 to 7 years of experience in developing, implementing and supporting one or more of the following:
* Oracle CE (Relate), Oracle Responsys, exposure on any other Retail/Food POS solutions, Integration of Oracle store solutions with other Retail solutions (JDA, Oracle RMS)
* Mainstream development technologies such as SQL, JAVA, HTML, .Net, etc.
* Middleware, ETL, data integration and messaging platforms

About Alshaya:

M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 53,000 people from over 120 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.

Requirements

* Expertise in CRM and omnichannel processes with focus on retail industry.
* Ability to design, build and deliver scalable packaged software or custom developed solutions.
* Own requirement gathering, delivery and UAT
* Efficient in stakeholder management, communication and time management
* Multi-tasker, work on multiple assignments at the same time

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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