Senior Operations Manager

Job description / Role

• Manages the marketing and promotions of the brand to achieve sales and market share objectives through development and execution of annual marketing plan, alignment with Brand Marketing Manager and active programs at the restaurant level.
• Manages cost of marketing through alignment with Brand Marketing Manager.
• Ensures that execution of operations meets Franchise standards and customer expectations.
• Liaises with Franchiser representatives to maximise support and information flow about current and future development of the Brand.
• Ensures security of Company assets under direct and indirect management through effective controls and audits ensures accurate accounting of costs through compliance with procedures and follow up.
• Manages manpower needs and effective planning for quality, quantity and development of manpower.
• Projects an image of professionalism in all dealings with public and suppliers when representing the Company and the Brands.
• Recommends improvements and upgrades to property equipment and facilities to meet market needs to stay ahead of competitors while considering financial impact (short and long term) on the business (Annual Capital Expenditure Plan).
• Manages preparation of annual budget (business plan) to meet Company’s targets and ensures active participation in and ownership of results by Restaurant Managers /Restaurant General Manager.
• Directs Operations Manager/District Managers to achieve their results through their Restaurant Managers, directs Training Manager and training functions to ensures clean career path planning, effective training and development and high staff morale.
• Effectively communicates with Support Services Directors and Department Managers to achieve maximum results and cost effectiveness of their services.
• Directs to ensure optimum delivery sales and to research all to make corrective steps for leveraging sales.

Requirements

What you'll need to succeed

• Experience in Handling multiple (over 30) locations is essential!
• Passionate – Has a genuine positive attitude towards the company, its products, people and services, which leads to actions which support the company and its reputation
• Planning and Organising – Plans, manages and organises time, tasks and resources to achieve business deadlines and targets
• Informed Decisions – Analyses and interprets data and situations to make informed business decisions.
• Influencing and Communicating – Communicates and influences openly and effectively and has a positive impact on others
• Change Embraced – Welcomes change as part of working life and actively looks for ways to improve the business
• Excellent Customer service – Delivers a personalised experience to customers and key stake holders in a professional manner, by identifying with them and building a relationship to make them feel valued

About the Company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.