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Senior Specialist Product Development

Ooredoo Group

Kuwait City, Kuwait

Ref: OP853-552

Job description / Role

Employment: Full Time

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:
Lead the development for all B2B mobile & fixed products and promotions roadmap. This would be prepaid, post-paid, WBB & other VAS services. Other major projects with technology will also be part of the role. Ensure the right product market implementation on the Product Experience guidelines, timelines, product health and quality. Act as interpreter between business and technology department

Key Accountabilities & Activities:
- Ensure the best level of product quality.
- To be the single point of contact between marketing and technology.
- Developing and implementing the B2B mobile & fixed products portfolio, working with all departments to execute.
- Lead development efforts to meet product design and launch timelines while providing product and validation data in accordance with defined project scope.
- Identify, design and develop effective and engaging health and wellness products that support corporate quality, service and revenue goals.Initiate the final requirement for the product/promotions to be taken forward for development based on the scoop.
- Analysis the health of all existing and new B2B product/promotions.
- Circulate and get Sign-offs on PDD's.
- Approve RFBT and TFRS from the B2B Mobile & Fixed Services team members.
- Have strong focus on the development of the services product portfolio
- Handover product from PD team in ready to launch phase after passing the UAT and get approval to launch.
- Ensure necessary support to technology team is given E.g. notification, menu structure, billing priority etc. . . . This requires to be done with consultation with segment team who is leading the product.
- Maintenance of product road map
- Creation of product requirement documents, product specifications and other technical documents in partnership with various cross functional teams.
- Follow priority directives from management, as well as establishing the most efficient priorities for individual workload.
- Monitor and report product technical health post launch.
- Monitor quality of acquisition and work closely with B2B Mobile & Fixed Services fellow team members to ensure any acquisition related product is closely analysed.
- Foster strong relationships with internal and external resources. Engage with different functional teams and business units (in order to drive business success and optimization.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as reporting directed by the line manager or other top management members.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies


Bachelor degree in Business, Management Information System, engineering or a related discipline from a recognised institution.

- Management Skills.
- Excellent Interpersonal Skills.
- Technical knowledge of product & services and network platforms
- Presentation Skills.
- Analytical thinking
- Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
- Fluent verbal and written communication English. Arabic is a must.
- Know-how of mobile products, fixed portfolios and hosted services
- Strong technical Know-how of fixed, mobile, IT, equipment and software platforms
- P&L development in telecom industry
- Sales experience a strong plus

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.

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