Senior Ticketing Agent

Job description / Role

Senior Ticketing Agent - Qatar Airways - Kuwait

• Handle customer requests professionally ensuring minimum complaints.
• Support staff and customers to resolve difficult issues pertaining to Reservations and Ticketing, on a daily basis.
• Growing IBE / CTO Bookings to 30% of the Total Revenue. Develop sales & marketing plan for IBE revenues.
• Prepare staff roster to ensure proper distribution of man power.
• Guide and support staff and keep them updated with relevant changes in the industry and QR products/ services.
• Investigate complaints to define and correct weak areas.
• Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit
• Improve Customer Interaction at CTO (ex. Premium Passenger Report & Walk In Passenger Report).

Requirements

In this role you will lead the ticketing staff and act as intermediary between the staff and Management. Plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourage teamwork, consistency of service and proper coordination.To be successful in this role you must have a Bachelor's degree and a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course essential.

You must also have a minimum 2-3 years of job-related experience, good knowledge of special rates / offers / promotions,proven ability to manage room sales with due regard to the Revenue.

You must also have the ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.

High potential individual willing to be trained / learned.

You must also have a fair knowledge of World Geography, excellent English Language communication skills - spoken/written, as well as the ability to delegate work, set clear direction and manage workflow.

Fluency in Arabic would be an advantage.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.