Service Advisor

Job description / Role

Job Summary:

The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.

Key Responsibilities

• Receive and greet customers, understand their vehicle concerns and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle, use manufacturer's recommendations to advice additional work, agree the work scope and obtain cost and time agreement.
• Write the instructions for technician for the routine jobs and exact description of symptoms for other concerns described by customers.
• Assign the jobs to technicians and follow up the work progress with respectively team members.
• Keep regular contact with customers to keep them abreast of the progress on their vehicles.
• Inform the customer when the vehicle is ready. Job details and costs should be informed to customer as well, deliver the vehicle on customer arrival with full details of what jobs have been done. Also inform the customers which of the complaints have not been attended (if any) and why.
• Ask the customers if they are satisfied with the jobs done. Immediately escalate to Manager if any customer is not satisfied within 48 hours of delivery, call the customer to ensure satisfaction.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they required any service attention so as consolidate and enhances the customer base
• Participates in project work where applicable

Ideal Requirements

Education
• University graduate or diploma in automobile engineering

Experience

• Experience: 2 years of experience in automotive industry.(Premium Cars)

Gender
• Male

Nationality
• Must be bilingual (Arab)

• Age Group – 26 -30 Years

Working Hours & Schedule
• 8 am to 8 pm ( This is our business operation timing- The timing would be for 8 hours within the operational hours- Could be 8 am to 4 pm , 10 am to 6 pm , or 12 pm to 8 pm)
• 6 working days.

Competency & Skills
• Ability to communicate in English and Arabic language.
• Knowledge of Microsoft office application

About the Company

talent21 was founded in 2010 with a distinguishing vision intended to enable the achievement of the following objectives:

• Creating value for our clients by placing their interests first.

Assist our clients in acquiring leadership talent through:

• Outstanding research capabilities and access to global talent pool.
• Thorough assessment methodology.
• In depth reference checking.

• Critical contribution to successful completion of the search by facilitating the final negotiations.

• Contribute to a potential candidate’s career development by always considering his/her personal interest when assessing his/her suitability for any given position.

talent21 International is one of the leading executive search organizations in the world. Headquartered in India, we have representation in The Americas, Asia Pacific, Europe, Middle East and China. Our global presence allows us to service companies around the world - covering all the major industry sectors.