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Shop Manager

Azadea Group

Kuwait

Ref: GP643-235

Job description / Role



Key Accountabilities


- Solve critical store operational problems including customers’ complaints, in order to ensure
operational effectiveness and to increase customers’ satisfaction
- Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
- Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing
costs where possible and reporting variances versus budget.
- Ensure the stock is effectively measured and controlled and manage order placement activities to
maximise sales and meet stock performance objectives
- Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the
Shop/Department manpower is effectively matched to operational requirements in a cost effective
manner
- Prepare management information reports on store performance in order to allow informed decision making
- Ensure the effective communication of sales plans and targets to the Shop/Department team,
managing performance, developing and motivating employees, in order to ensure the highest levels of
performance and the achievement, or exceeding, of sales targets
- Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the
Assistant Manager, Department Manager, Sales Associates ,Cashiers and Stock Keepers as per
company guidelines
- Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media,
and other concerned parties
- Perform other shop related activities such as overseeing the shop merchandising, verifying the
cleanliness, display and maintenance of the Shop window, placing orders and other


Qualifications, Experience, Knowledge Bachelor’s Degree
3 years of experience in a managerial role
Previous experience in the industry/retail is a major plus
Strong knowledge and understanding of store operating procedures
Fluency in English
Proficiency in MS Office
Strong product knowledge

Competencies Commercial Understanding
Communication Skills
Customer Focus
Developing and Motivating Others
Driving and Achieving results
Decision Making
Strategic Thinking

About the Company

Azadea Group is one of the world's fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.

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