Sorry! This position is no longer accepting applications.

Shop Supervisor - L'Occitane

Chalhoub Group


Ref: GP285-1889

Job description / Role

Employment: Full Time

Job Summary:

The job holder of this position is responsible for assisting the Store Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding guest experience, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company's policies and procedures.

Job Responsibilities:


• Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner


• Implement activities under minimal supervision
• Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner

Guest Experience Focus:

• Build and maintain guest experience standards in order to build strong loyalty
• Ensure consistency in customer service delivered and handle all complaints

Sales Focus:

• Assist in the achievement of sales target allocated to the store
• Participate with the sales executive team in generating sales through high selling techniques
• Manage VIP Guests relationships
• Ensure stock levels are maintained as per guidelines
• Ensure adherence to safety and security policies

Stock Replenishment:

• Enter all received goods in Baan inventory and ensure proper record of all stock movements
• Order and replenish all goods to avoid any out of stock situation
• Assist the Shop Manager in preparing for inventory audit


• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
• Implement all merchandising as per the Brand's visual merchandising guidelines
• Conduct daily walkthroughs to check presentation standards

Team Management Support:

• Understand and communicate the organization's priorities to ensure team's alignment with Group's objectives
• Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
• Assist the Shop Manager in defining areas of responsibility for each sales team member
• Manage, engage and guide the team reporting to the Store Manager
• Participate in relevant projects and community activities as and when needed


Your Profile:

• University Degree in Business Administration or any relevant field
• A minimum of 2 years of relevant experience


• Being Inclusive
• Business Acumen
• Collaborating & Influencing with Respect & Trust
• Communicating effectively
• Cross-Selling and Up-Selling
• Customer Service Management
• Customer/Market Focus
• Demonstrating Customer Centricity
• Demonstrating Personal Resilience & Adapting to Change
• Developing & Engaging Employees
• Driving Results
• Influencing Through Expertise
• Inventory Management (TRE)
• Retail Trends and Directions
• Understanding & Developing Self

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month