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Job description / Role
Store General Manager - Katsuya - Kuwait
The Role:
Responsible for managing the day-to-day operations of the store; following company policies and procedures; ensuring that sales, profitability, and customer service targets are met; and that the most suitable products and services are available to the customer. The focus of the General Manager's job is to improve the Company's performance and ensure business growth.
To accomplish this goal, the General Manager will work toward increasing the Store's market share by exploiting opportunities to maximize sales and profitability, and by increasing customer satisfaction.
* Manage a team within one's own area of responsibility.
* Develop internal and external relationships and liaise with key areas to benefit the Business.
* Maintain internal processes to ensure quality and continuity of standards.
* Develop and implement systems and procedures in compliance with company policy and procedure and local labour law.
About Katsuya:
Featuring the dynamic pairing of Master Sushi Chef Katsuya Uechi and design impresario Philippe Starck, Katsuya by Starck restaurants comprise a collection of top Zagat-rated destinations, offering a menu of innovative Japanese dishes uniquely adapted to local palates. Since its launch in 2006, Katsuya by Starck has won acclaim from restaurant critics, Hollywood celebrities and customers alike for its signature dishes including Crispy Rice with Spicy Tuna and Yellowtail Sashimi with Jalapeño.
Diners are equally wowed by the spectacular environment created by Philippe Starck, whose trend-setting work is known the world over for its sheer brilliance and beauty. Designed as Japanese bento boxes that echo the simplicity and essence of Japanese cuisine, the interiors feature bold illuminated photographs and clever design touches at every turn, a signature of Starck's playful and limitless imagination. Katsuya by Starck has been meticulously crafted to provide guests with an engaging and interactive culinary experience.
Katsuya by Starck is the first and flagship restaurant brand from sbe, an industry-leading creative hospitality company that develops, manages and operates award-winning hotels, restaurants and nightlife.
Requirements
Responsible for managing the day-to-day operations of the store: following company policies and procedures; ensuring that sales, profitability, and customer service targets are met; and that the most suitable products and services are available to the customer. The focus of the General Manager's job is to improve the Company's performance and ensure business growth.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.