Team Leader - Kidzania

Alshaya

Kuwait

Ref: GP435-4759

Job description / Role

Employment: Full Time

Team Leader - Kidzania - Kuwait

Assisting the daily Operations success by daily demonstrating their focus on Customer/Performance and Growth in the respect of the Brand Concept and Company values. Delivering internal and external entertainment to constantly create interest and drive footfall into the park and attract customers.

Tasks:
- Monitoring the disciplinary and employees files
- Scheduling, allocation of the resources, monitoring the absence and presence of the team
- Presence during required procedures for cash handling
- Managing the daily operations to guarantee the respect of the concept for the visitor satisfaction to be complete in a safety environment where the Standards of Service are followed
- Monitoring the flow of the activity/queue line/sales are proper and implementing relevant actions to up sell the experience/product/service
- Building SOP's and evaluating the process to analyse their relevance and update them
- Anticipating openings of new establishments/launch of new products by coordinating the training to the team
- Ensuring the team effectiveness by leading any relevant project to develop the team skills
- Ensuring the compliance to company/brand/ministry policies by updated communication and proper follow-up
- Finding solution to any visitor issues by taking immediate actions systematically with proper collaboration

Requirements

Profile of Ideal Candidate:
- Excellent Arabic and English communication skills
- Leading a team in an entertainment environment (playful, fun, educational, role playing, creative, enthusiastic)
- Customer centered
- Excellent communication
- Abilities to work unsupervised
- Assertive, confident and creative
- Sense of anticipation
- Tenacious, intent to succeed, positive mind, finisher, attention to detail

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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