Technical Support Engineer - IT

Alshaya

Kuwait

Ref: GP435-4905

Job description / Role

Employment: Full Time

Technical Support Engineer - IT - Kuwait

Duties:
• Research and identify solutions to software and hardware.
• Diagnose and troubleshoot technical issues, including network configuration.
• Configure/troubleshoot of wireless devices that are used in warehouse.
• Configure/troubleshoot IP phones
• Install/Configure/troubleshoot PCs, Laptops, network printers, scanners, projectors
• Configure/troubleshoot N/w switches, router, Access points, firewall
• Good Experience of Microsoft Windows Server OS (Windows 2008/2012) installation, upgrades and patches.
• Manage development, test, production Windows servers, applications and enterprise storage.
• Knowledge of server build & decommissioning procedures.
• Experience with Windows clustering, and PowerShell scripting.
• Antivirus and Patch management.
• Working knowledge of TCP/IP, SMTP, DHCP and DNS server Management concepts.
• Working knowledge of Microsoft SQL server.
• Knowledge of Virtualization technologies (VMware, Hyper-V)
• Experience on monitoring tools.
• Incident, Problem and Change Management on a RIM environment and familiar with datacenter operations
• Conceptual knowledge of Business continuity and DR planning
• Responsible for testing and deployment of changes into the infrastructure
• Responsible for documenting all changes to the system environment
• Good knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.
• Coordinate the planning, installation, testing and maintenance of equipment/products, and the development and implementation of disaster/recovery procedures

Requirements

General Skills:
• Dynamic, client centric individuals who can manage service delivery with attention to detail
• Rapid Problem identification and solution delivery.
• Prioritize and manage several open issues at one time
• Good interpersonal and communication skills.
• Work closely with all employees to facilitate communication of goals, objectives and ideas for process improvement of IT Department.
• Properly escalate unresolved issues to appropriate internal teams.
• Committed to Quality and Performance Standards.
• Excellent Time Management Skills.
• Must be willing to work in shifts

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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