Waiter

Job description / Role

We are seeking a dedicated and enthusiastic Waiter to join our dynamic team in the fast-paced FMCG industry in Kuwait. This role is essential in providing exceptional service to our guests, ensuring a memorable dining experience while upholding the highest standards of hospitality. The ideal candidate will possess a strong work ethic, excellent communication skills, and a passion for delivering top-notch service in a collaborative environment.

Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
- Take accurate food and beverage orders from guests and provide recommendations as needed.
- Serve food and beverages promptly, ensuring presentation and quality meet our standards.
- Maintain knowledge of the menu, including daily specials and dietary restrictions, to assist guests in making informed decisions.
- Check in with guests throughout their meal to ensure satisfaction and address any issues or special requests promptly.
- Process payments accurately and efficiently, handling cash and credit transactions with care.
- Collaborate with kitchen staff and other team members to ensure timely service and effective communication.
- Adhere to hygiene and safety regulations, maintaining cleanliness in the dining area and ensuring a safe environment for guests and staff.
- Assist in setting up and clearing tables, preparing dining areas for the next service.
- Participate in ongoing training to improve service skills and product knowledge, staying updated on industry trends.

- Proven experience as a waiter or in a similar customer service role in the hospitality or FMCG industry.
- Excellent communication and interpersonal skills, with the ability to engage effectively with guests and team members.
- Strong attention to detail and a commitment to delivering high-quality service.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- Knowledge of food safety and hygiene regulations, with a focus on maintaining a clean work environment.
- Positive attitude, professionalism, and a team-oriented mindset.
- High school diploma or equivalent; additional training in hospitality or a related field is a plus.

About the Company

Napkin Affair is a Kuwait-based hospitality assembly that specializes in developing original, mind-evoking restaurant concepts. This assembly was founded in 2011 by Dawood Albader and Rashed Alfoudari, whom together have great passion for food and architecture.

To ensure an authentic experience-delivery; Napkin Affair creates niche hubs by designing the spaces in-house, along with their sonic persona. The menu development is always active parallelly, to ensure a harmonic dialog between all the elements of the concept.

The assembly currently boasts a portfolio of seven restaurants.