Waiter/Waitress

Al Mana

Salmiya, Kuwait

Ref: HP129-138

Job description / Role

Employment: Full Time

Objectives: The main purpose of this position is to actively contribute to the successful achievement of the store’s goals of High Standard Quality customer service. To provide superior customer service and maximize revenue. To help build business and develop repeat customers, especially from the local community and making the shop a first for a dining experience in the local area.to ensure facilities are maintained to the standard required.

Main responsibilities:
• Work with team members in the shop in order to maximize sales and guest satisfaction and to ensure smooth operations
• Identify and act on upselling opportunities to enhance average sales
• Actively use up selling techniques to exceed guest expectations and increase revenue
• Taking guests orders and recommends food and beverage items, and special promotions if available
• Process ordered items into the shop’s register system accurately and efficiently
• Making sure to enter the special requirements made by the guest while ordering the food
• Be familiar with the chocolate items and drinks on the menu of season and provides assistance by giving information about the products
• Be well versed with the menu and explain how various menu items are prepared, describing ingredients and cooking methods
• Initiate conversation to understand guest’s needs and requirements
• Help guests with any queries they may have surrounding the foods or drinks
• Sharing information with guests about the status of their orders
• Finding out if guests need additional items
• Verifying that guests are satisfied with their orders
• Deal with guests complaints and acts on issues and concerns in his/her field of activity immediately as per company policies, reports action to the supervisor or Manager and maintains an excellent reputation in the eyes of the public, guests
• Maintain impeccable personal presentation and communication skills
• Re-stock shelves implementing a 'stock rotation' system.
• Maintain proper condition and cleanliness of dining areas and servicing equipment
• Check stock delivery details, ensuring correct stock has been delivered, price up and put stock on shelves & in stock room.

Requirements

University Qualifications: High School Diploma or equivalent

Nature and length of previous experience: 2 years of experience in the Food and Beverage industry

Specialist knowledge:
• Computer Literacy
• Commercial Orientation
• Product Knowledge
• Selling Techniques

Soft Skills and Personality traits:
• Flexibility
• Personal Motivation
• Proactivity
• Process Excellence
• Productivity
• Teamwork

Language Fluency: English is essential, Arabic would be an advantage

About the Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.

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