Waiter/Waitress

Al Mana

Kuwait

Posted
Ref: HP129-227

Job description / Role

Objectives:

The main purpose of this position is to actively contribute to the successful achievement of Restaurants’ goals of High Standard Quality customer service. To provide superior customer service and maximize revenue. To help build business and develop repeat diners, especially from the local community and making the restaurant a first for a dining experience in the local area and to ensure facilities are maintained to the standard required.

Main responsibilities:

• Work with team members in restaurant in order to maximize sales and guest satisfaction and to ensure smooth operations
• Identify and act on upselling opportunities to enhance average sales
• Actively use up selling techniques to exceed guest expectations and increase revenue
• Taking guests orders and recommends food and beverage items, and special promotions if available
• Process ordered items into restaurant’s register system accurately and efficiently
• Making sure to enter the special requirements made by the guest while ordering the food
• Be familiar with the special dishes and drinks on the menu of season and provides assistance by giving information about the products
• Ensure that continued service is managed during the course of the meal
• Prepare checks that itemize and total meal costs
• Successfully completes the selling process according to the related packaging/service standards, follows the appropriate payment process, ensuring the guest satisfaction
• Ensure proper handling of equipment; prevent loss and breakage of assets and goods
• Ensure minimum wastage and spoilage
• Follows the correct service procedures and conducts an efficient and courteous service to the guests
• Greets and effectively communicates the restaurant’s philosophy and products to guests
• Present menus to patrons and answer questions about menu items, making recommendations upon request
• Be well versed with the menu and explain how various menu items are prepared, describing ingredients and cooking methods
• Initiate conversation to understand guest’s needs and requirements
• Help guests with any queries they may have surrounding the foods or drinks
• Coordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction
• Sharing information with guests about the status of their orders
• Keep a constant eye on the table to gauge needs to refill them immediately throughout the meal
• Finding out if guests need additional items
• Verifying that guests are satisfied with their orders
• Process sales and payments on the system efficiently and accurately and close transactions courteously
• Request appropriate guest details to feed into the guest database required for sending through brand promotions
• Maintain knowledge of special, top and low-selling dishes and drinks
• Maintain proper condition and cleanliness of dining areas and servicing equipment
• Attends the daily service briefing
• Write guests food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff

Requirements

Nature and length of previous experience:

• 2 years of experience in the Food and Beverage industry

Specialist knowledge:

• Administrative
• Brand Awareness
• Business Acumen
• Communication (Verbal, Written)
• Computer Literacy
• Commercial Orientation
• Product Knowledge
• Selling Techniques
• Customer focus

Soft Skills and Personality traits:

• Accuracy
• Analytical Ability
• Attention to Detail
• Flexibility
• Independence
• Personal Motivation
• Proactivity
• Process Excellence
• Productivity
• Teamwork
• Time Management

Language Fluency:

• English is essential, Arabic would be an advantage

About the Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.

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