IT Business Analyst

SETELIA

Lebanon

Ref: SP374-14

Job description / Role

Employment: Full Time

Below is the job description.
• Manage projects with our clients from A to Z and act as a trusted consultant. Specifically, to analyze customer needs and implement software solutions
• Good understanding of business and operational processes including Sales/purchase, human resources, payroll, Accounting and point of sale.
• Perform detailed functional and non-functional solution requirements specifications.
• Gathering system requirement with customers, consult and analyze module and functions / Maintain project documentation
• Document Requirement captured in form of “Software Requirements Specification” (SRS) or Change Request (CR)
• Reviewing, and analyzing business/system requirements with project/product stakeholders and subject matter experts
• Responsible for creating project plans and schedules that lists each task in the implementation project.
• Responsible for distributing the project plan to the entire team, solicit feedback and confirm the project milestone dates.
• Write User Stories, Acceptance Criteria, SRSs and manage the solution features backlog
• Transforming business requirement into stories and tasks that can be understand by a technical person
• Extensive follow up with the technical team on every step of the project life cycle to make sure the project will meet the deadline
• Responsible for the project implementation
- Validation of the solutions developed by the technical team to ensure that they meet the customer's requirements.
- Monitor data integration between systems. Communicate with other system owners
• System Rollout:
- Lead the User Acceptance Testing
- Instructs and trains customer on use of solution.
- Monitor and guide the pilot phase of the rollout
- Monitor and guide the live phase
• Successful project deployment and closure / Ensure delivery of system that meet the customer needs and expectation
• Troubleshoot and respond to system requests by providing detailed resolutions to the customer within the predetermined time frames and service level agreement.
• Follow up with customers on issues and Identify solutions.
• Complete, maintain all company paperwork in a timely, accurate and efficient manner according to the company guidelines.
Soft Skills
• Effective stakeholder engagement
- Business analysts are likely to deal with stakeholders at all levels of an organisation right up to the CEO
• Critical thinking
- The ability to understand and analyze problems and find solutions
• Problem solving
- The ability to think creatively and work collaboratively with teams to solve business challenges
• Decision making
- The ability to make decisions around things such as requirement prioritisation, scope, assessing viability of solutions etc
• Good listener & communicator
- Requirement gathering is a key part of the role so the ability to ask the right questions and correctly understand the information received is essential
• Documentation and writing skills
- Business analysts will find themselves creating documents such as use cases and business requirement documents
• Confident presenter
- The ability to present findings and recommendations to customer, senior leaders and to manage meetings

Requirements

• 3- 5 years of experience.
• Good Experience in ERP Systems
- Sales Order Management
- Inventory Management
- HR
- Accounting
- Purchasing
• Previous experience in Odoo ERP solution is a plus
• Good presentation skills are a must
• Calm personality and can work under stress.
• No problem in traveling for implementation.
• Excellent planning and communication skills.
• Proven ability to work on multiple parallel project
• Ability to learn fast and execute accordingly.
• Excellent command of English.
• French is plus
• Has technical Background
• SQL knowledge (Tables, Procedures, Queries, Views)
• Agile/Scrum knowledge is a must.

About the Company

SETELIA gives you access to its competences and the services of its expert teams in order to provide you with specialized solutions.

We offer you a certification process, technological consulting, outsourcing and mobile technologies so as to support your successful development.

Today, the development of mobile technologies is curbed by interoperability problems. Thus the expanding qualification of handsets and mobile networks as well as linked multimedia services is turning into a growing need expressed by the main telecommunications companies.

Therefore, since you are a telecommunications company and mobile handsets require your entire attention, SETELIA, specialized in the third homologation of technological products, offers you solutions thanks to its expertise in mobile telephony.

SETELIA’s top experts and proactive teams make costs reduction easier for you, using its control of qualification processes and “cross-fertilisation”. SETELIA respects time periods and guarantees you quality, thanks to its expertise, its tools, its processes, its know-how, its technology, its availability and the experience of its managers.

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