IT Infrastructure Specialist

Job description / Role

KEY JOB ACCOUNTABILITIES
- Monitor incoming demands for Technologies & Infrastructures and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence
- Create service catalog and identify new services
- Ensure the corrective, evolutionary and technical maintenance of the Technologies & Infrastructures, optimize the system / technology development and performance taking proactive action to ensure stable and secure application and infrastructures to avoid potential service disruption
- Define and manage the support services and supervise its functioning within the defined standards
- Coordinate the different experts needed to deal with incidents
- Manage escalations, crises and exceptional situations and define the emergency action plans
- Participate in the selection of external suppliers as well as the outsourced services contracted
- Develop and maintain effective relationships and communication with internal users and/or external suppliers, understanding and managing vendor contracts (Technical, Commercial and Legal aspects)
- Produce documents and templates describing products, services, components to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way

Requirements

PROFESSIONAL & TECHNICAL COMPETENCIES

FACILITATE KNOWLEDGE MANAGEMENT & EXPERTISE TRANSMISSION
- Constantly acquire new knowledge on IT solutions and stay updated on technological opportunities & market trends in his/her field
- Organize the relevant transmission of technical and/or project management skills and "know how"

DECODE AND INFLUENCE
- Clarify and simplify technical concepts / solutions to facilitate action and decision making
- Take change management and communication initiatives to facilitate the implementation of solutions and user's satisfaction

UNDERSTAND L'OREAL SYSTEMS AND TECHNOLOGY
- Strong knowledge of key existing IT (applications and infrastructure) components

ACT AS A PROACTIVE BUSINESS PARTNER
- Promote alternative options/solutions to match client needs
- Understand the "big picture" of the business, the operating model, the processes, and the roles within the organizations

L'OREAL COMPETENCIES
- Innovator
- Strategist
- People developer
- Integrator
- Entrepreneur

About the Company

For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.