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Job description / Role
Operations Manager - Babel - Kuwait
The Role:
The Operations Manager will have an extensive experience in leading large teams across multi-site locations and regions within high end F&B restaurants or 5-star hotel environments. You will be financially astute with managing budgets and cost controlling. Also, you will be able to understand and produce complex management reports.
You will have a significant role in the planning and execution of new store openings alongside the Business Manager; ensuring the restaurants are fully staffed, open on time and within budget. You will be responsible for monitoring brand service standards, working closely with the Restaurant General Managers and will not be afraid to roll your sleeves up and get out onto the floor.
About Babel:
Babel is a unique Lebanese restaurant, renowned for its dynamic architecture, outstanding hospitality, and its signature twist on Mediterranean classics. The Babel dining experience provides Lebanese food lovers with a contemporary interpretation of traditional Lebanese cuisine using the finest possible ingredients.
Established in Dbayeh, Lebanon in 2009, the Babel brand can also be found in two additional locations in Lebanon: Babel Bay in Zaituna Bay and Babel Bahr in Amchit. The vibrant ambiance and Middle Eastern hospitality at Babel fit flawlessly into the striking architecture that each restaurant has become known for. Sandstone walls and arches, paired with grand seating areas, combine to create a dramatic but welcoming atmosphere - perfect for experiencing Babel's diverse dining options.
Setting itself apart from other Lebanese restaurants, Babel puts an unconventional spin on the tastes and flavours of traditional Lebanese cuisine. Using the highest quality ingredients, guests are treated to exclusive dishes such as fish shawerma and 'maajouaa'- cheese and nut stuffed kebbeh. A full mezzeh is available for guests to share with friends and family, which features reinvented classics such as hummus Istambouli and an artistic kebbeh selection, alongside famous Lebanese dishes.
With all three restaurants having achieved a reputation and loyal following through word of mouth alone, M. H. Alshaya Co. and Afkar Holding Group look forward to Babel's regional expansion into selected markets across the Middle East and North Africa.
About Alshaya:
M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 53,000 people from over 120 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
Requirements
Qualifications & Requirements:
You will have/be:
* At least 5 years' multi-site experience in casual dining, preferably in Lebanese cuisine.
* Previous experience in managing multiple restaurants.
* Focus on quality and customer service
* Leadership and motivation skills
* Critical & strategic thinker
* Strong English language skills
* Computer literate.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.