Region Support Engineer - DGS

Job description / Role

Role Summary:
Responsible for providing technical support and counsel to field technicians (both direct and Channel Partner FSEs) and customers experiencing system performance issues. Acts as the technical resource for all service-related questions about the product or product family. Responsible of providing online support to customers in Remote Services. Lead on productivity initiatives in the region. This position requires travel within ME countries and Pakistan.

Essential Responsibilities:
Provide remote and on-site technical support on DGS modalities (Vascular, Rad, R&F, Mammo and Surgery). Ideally expected to spend 50% of time at customer site with machine touch and 50% of time in Remote Services . Utilize the GE Healthcare escalation process as needed, working closely with Local Customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Drive Material and Purchased Service cost improvement initiatives for the modality, and work closely with Director of Service and Zone Operations manager to help achieve Material OP. Coach and train FSE's to ensure that technical and customer skills are up to date and meet the needs of the business. Project leadership in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution, and new product introduction support.

Requirements

Qualifications/Requirements:
Bachelor’s Degree or equivalent knowledge or experience. Technical experience >5 years in DGS modalities. Technical knowledge on Computers and IT networks. Demonstrated problem solving capability in tense situations. Effective verbal/phone communication skills when under pressure. Proficient in Microsoft Office suite

Desired Characteristics:
Significant Field Service/Modality Support experience in X-Ray Imaging products. Strong customer service skills. Strong written and verbal communications skills that can effectively communicate with a diverse workforce. Highly motivated team player. Demonstrated ability to improve process efficiency. Mentoring experience.

About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.