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Senior Consultant - Performance Improvement (Customer & Strategy)

Ernst & Young

Beirut, Lebanon

Ref: NP946-1133

Job description / Role

Employment: Full Time

In an ever-more volatile and unpredictable world, making the right strategic decisions is key to successful and sustained business performance. As a Strategy & Customer advisor, you’ll use your analytical ability to translate the corporate strategy of leading organizations into meaningful change. Working in high-performing teams, you’ll help clients develop growth strategies, improve strategic decision-making and planning and help develop initiatives to further improve the customer experience

Your Key Responsibilities
You will work with our clients to help solve their toughest strategic and customer related issues and deliver insightful recommendations that are rigorous in their grounding, creative in their selection, distinct to each client.

As a Senior Consultant, you can expect to be involved in the following activities:
•Help client to solve enterprise-wide strategic, organizational and operational issues by formulating business strategy, defining strategic initiatives,transforming client's operation by defining operation model and improving business processes;
•Structuring the work and leading the streams in strategic and operational model projects;
•Delivery of the stream results at all levels of client management;
•Maintaining and expanding external networks;

Skills and Attributes for Success

To qualify for the role you must have:
•At least 2-3+ years of work experience in customer strategy definition, customer experience OR (growth) strategy, innovation, and strategic/digital transformation or product innovation in a big 4 environment or with another leading consulting firm
•Candidates with industry experience in the above skill set in a large bank, telecom entity or retail giant etc can also be considered
•Excellent analytical and presentation skills
•Ability to build effective, long-lasting relationships with clients


Ideally, you’ll also have:
•Experience in providing consulting services in strategy formulation and planning, organization design, and operation and business process improvement
•Willingness to travel across the region

What we look for
You’ll be a trusted business consultant to our clients and use your deep knowledge of business strategies and customers to work closely to their needs. Your proven project experience will be key to the role. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers
We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to the business.

We also offer:
•Support and coaching from some of the most engaging colleagues around
•Opportunities to develop new skills and progress your career
•The freedom and flexibility to handle your role in a way that’s right for you

About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please apply online.

Build your legacy with us.

Apply now.

About the Company

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region

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