Senior E-Commerce Business Analyst

Job description / Role

About the company

Azadea Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty and cosmetics across the Middle East and Africa, spread across 13 countries overseeing more than 700 stores.

Job purpose

The Senior E-Commerce Business Analyst is responsible for overseeing the IT project development lifecycle related to e-commerce. He/She understands the needs and issues of various stakeholders, identifies and documents current and future processes ("To be" processes), designs systems and applications to meet project requirements, performs quality assurance (QA) for project deliverables, and provides oversight and support during solution rollout.

Responsibilities

• Create a functional specifications document (FSD) containing data handling/migration rules, business rules, and conduct meetings/sessions with technical teams to clarify and align on the project.
• Communicate with various stakeholders to gather requirements and identify project goals.
• Follow up and coordinate with various stakeholders on the deployment and rollout of the solution.
• Follow up on project milestones and provide visibility to various stakeholders regarding progress and task requirements for each stakeholder.
• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and the upkeep of relevant business process and enterprise-wide requirements to support the broader change agenda.
• Conduct comprehensive testing and audits to ensure the quality and functionality of deliverables meet specified requirements and standards.

Language & technical skills

Language proficiency

• Fluency in English.

Technical skills

• Proficiency in MS Office.
• Proficiency in SQL querying.
• Proficiency in business process management with strong skills in utilizing visual process representation solutions such as VISIO, MindMap, etc.

Education

• Bachelor's degree in Business Computer, or Computer Science, or Business Management, or a related field.

Experience

• Four to six years of experience in a similar role.

Behavioral competencies

Manages complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Optimizes work processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Ensures accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Business insight

Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.

Cultivates innovation

Creates new and better ways for the organization to be successful. For example, demonstrates openness to new ideas and ways of looking at things; suggests new and useful ideas or solutions. Learns innovative methods, tools, and technology and applies them to work tasks.

Azadea Group is an Equal Employment Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.