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Universe Specialist

Azadea Group


Ref: GP643-252

Job description / Role

Key Accountabilities

- Greets customers in a friendly and courteous way in order to ensure they feel welcome and to contribute to a positive overall shopping experience
- Serves customers efficiently and courteously on the shop floor, in the changing rooms and/or at the cash register, in order to ensure the provision of the highest standards of customer service at all points in the shopping experience
- Ensures the effective communication of sales plans and targets to Universe team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
- Assigns routine and non-routine tasks and duties to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient and effective way
- Ensures that the Shop/Universe manpower is effectively matched to the shop’s operational requirements that will enable the achievement of the highest standards of customer service at optimum cost
- Monitors and shows up best selling items, limited editions and non-moving products on weekly basis
- Recommends price modifications in order to maintain a value brand positioning in the local market versus the local competitors
- Ensures all ranges are effectively merchandised in line with brand image and standards
- Assists and supports the Universe Manager in placing product orders and maintaining inventories in order to ensure effective stock management

Qualifications, Experience, Knowledge
§ Bachelor’s degree

§ Active participation in at least one sporting activity and good knowledge of sporting events and products

§ Experience in sports goods is a plus

§ Proficient in MS Office

§ Fluent in English


- Customer Focus
- Change and adaptability
- Teamwork
- Cultural Awareness
- Communication
- Initiative
- Attention to details

About the Company

Azadea Group is one of the world's fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.

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