Reservation Agent

Job description / Role

Key tasks

- Review daily arrival list for next day and ensure necessary correspondence for the purpose of billing are present and all information are correctly updated
- Ensure all reservation booking received either by fax or e-mail is keyed in Opera in a timely manner and reply to guest soonest possible
- Monitor call handling so that opportunities in up-selling are maximized
- Alert the Reservation Manager of any sudden fluctuation in occupancy levels
- Provide assistance to the team for special requests or problems that may arise in the department

Requirements

Skills

- Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 3 to 5 years Languages essential

English Optional languages

- Malay
- Mandarin (Working level)

Essential and optional requirements

Requirements:

- Diploma in Hospitality Management or other relevant fields
- A minimum of 3 years working experience in the similar capacity in a 5* international hotel
- Possess excellent communication and customer relation skills.
- Good organizers, ability to prioritize workload & work within tight deadlines
- Able to meet the deadline & ensuring accuracy of works
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.